Frequently Asked Questions (FAQ)
Find answers to your frequently asked questions regarding the home simulators and their accessories.
Q: What makes your simulator better than others?
A: Our simulators stand out from others in many ways. Here are a few of the features that make our simulators a superior system at a superior price:
- Pure Digital Surround Sound (5.1), with 1000 watts (Pro Version) of power for the ultimate reality.
- Custom built racing seat for the true feel of the race (Pro Version).
- Three force feedback rumblers put you in the game.
- Elevated seat for realistic positioning. Race drivers don't sit three inches off the ground. Neither should you.
- Total adjustability. Slide the seat forward or back. Slide the pedals up or down (Pro Version). Control the vibration. Adjust the wheel. It's all up to you. Our simulators are built with the whole family in mind.
- Unlike many simulators, our systems are built to work independantly of the gaming system. You can easily run different consoles or even run multiple consoles on one simulator. Just switch the cables and you're ready to play.
Q: What kind of warranty comes with your simulators?
A: Each machine carries various warranties but all parts are covered for at least six months. Third party accessories, such as steering wheels, speakers and displays are covered by manufacturers warranties. The seat, frame and body of the simulators are covered by Home Simulator Company's six month warranty.
Q: How much do the simulators cost?
A: Because there are different models to choose from and different accessory options for each, the price varies quite a bit. For more detailed information on the pricing of particular models and accessories, please visit our products page.
Q: What comes with the simulators?
A: Unless you purchase a simulator package deal, like those seen on our Deals page, you can choose what comes with the simulator. There are many accessories to choose from, including games, wheels, displays and cables. The base model of the HRS Pro, for example, comes with the base, seat, 5.1 surround system, necessary wiring and sound control unit. The Sim Racer 4000 Base Model includes the seat and frame. The rest is up to you!
Q: How do the simulators work?
A: Our simulators are designed to supply you with state of the art sound, seating, sensation and positioning for a real life game experience. We believe that this simulation should be done universally- regardless of gaming systems. By simulating a real life cockpit through seating, surround sound, force feedback and instrument positioning, we leave the gaming choices up to you. No matter what gaming system you prefer, you'll get an amazing life-like experience by using one of our home simulators.
Q: Are the simulators adjustable?
A: Absolutely. We realize that many customers will use our simulators to entertain the whole family. With this in mind, we have designed our simulators with adjustable seats and pedals. For smaller gamers, you can slide the seat forward and the pedals up on the Pro version for comfortable gaming. For larger and taller gamers, the seat can slide way back while the pedals are put to the floor. Our Sim Racer 4000 has a sliding seat with a 15" range. Our simulators are for everyone.
Q: Is the TV/Monitor tray secure?
A: Our TV/Monitor trays that sit in front of our simulators are completely secure. Not only are they made of thick steel but they are welded in place and then secured by an additional support arm underneath on our Pro Version. Our Sim Racer 4000 display stand is securely fastened then tightened down manually using hand turn knobs. These tray have been thoroughly tested with monitors ranging from 13" up to 52". We recommend that TVs & Monitors over 47" not be placed on the trays due to the proximity of the player to the screen. 37", 42" And 47" screens are ideal.
Q: What colors are available for the home simulators?
A: While custom colors are availabe, the Pro Version comes in your choice of red or coppervein. The Sim Racer 4000's come in Silver, Coppervein or Blue. Simulators with a custom color will be subject to additional charges and will take longer than our standard colored systems.
Q: Are these machines only for racing?
A: Not at all. Although the simulators are ideal for race simulation, they are also ideal for most other types of gaming, including Role Playing Games, Adventure Games, First Person Shooters, Flight Simulation, Strategy Games, Mass Online Gaming and much more. The keyboard tray allows for easy gaming for PC users. A mouse pad is built into the pro version.
Q: Can the simulators be used for flight simulation?
A: Definitely. Flight simulation yokes and rudder pedals can easily be mounted to the simulator for amazing flight simulation.
Q: What if I decide to change gaming systems?
A: No problem. The beauty of the Home Racing Simulator is that it is completely upgradeable and future compatible. The simulator can be changed to use other systems simply by connecting the audio and video cables. This can be done by any user and requires no extra hardware or extra costs (other than the necessary cables to hook up the equipment).
Q: Can I use my standard controller or joystick with the simulator?
A: Yes. You can use nearly any type of input method you'd like with the simulators. The simulators don't limit your gaming choices, they expand them.
Q: What kinds of displays are supported?
A: Virtually any type of display you can think of can be used with the Home Simulators. We have tested CRT Monitors, Tube Televisions, Overhead Projectors, Plasma TVs, LCD TVs, LCD Monitors and more with our home simulators and each of them works wonderfully. You can even use video goggles and other types of displays.
Q: How heavy are the simulators?
A: This depends on the simulator but the average HRS Pro weighs around 500 lbs (including freight). The Sim Racer 4000 weighs from 68-104 lbs depending on configuration.
Q: What are the dimensions of the simulators?
A: The HRS Pro measures approximately 60" long x 50" tall x 32" wide. The Sim Racer 4000 measures approximately 48" long x 41" tall (seat) x 19" wide. The shipping dimensions for the Sim Racer 4000 are 58"x36"x22". The height of the unit with the seat folded down is 22".
Q: How are the simulators packaged and delivered?
A: PRO: The Pro Simulator is carefully wrapped in shrinkwrap to secure all parts and protect the body. The shrinkwrapped machine is then fastened to a wooden pallette and boxed up in a thick, protective crate. All parts are securely fastened and the machine is then shipped via freight by truck. Typically, a liftgate is necessary to unload the machine. Four or more people are recommended to carry the HRS XL. We're sure you won't have any trouble finding three people to help you unload your new gaming simulator.
SIM RACER 4000: The Sim Racer 4000 is shipped in a double thick corrugated box, which is small enough to be delivered via UPS ground. If you're buying more than one, freight delivery may be more economic.
Q: What if I need technical support or help with my simulator?
A: Because we manufacture the simulators, we understand everything about them and we're more than happy to answer any questions you may have, both before and after purchase. Simply give us a call at 1-800-748-5480 or send us an email .
Q: What kinds of cables come with the simulators?
A: The cables that accompany the simulators depend on the accessories purchased. If you purchase a Pro System Package, for example, with the gaming console and display, you'll receive all of the cables you need. If your purchase the base model, however, you will receive the digital optical cable and shaker cables (RCA). All accessories include the cables necessary to use them.
Q: Can you ship Internationally?
A: We can and do ship to other countries. The buyer is responsible for the shipping costs. Please be aware that your country may charge customs fees, duties or import taxes- all of which are the responsibility of the recipient. For additional details please give us a call.
